Complaint Drafting

Aimed at improving standard of both complaints submitted to respondents and to the FOS with aim of increasing your success rates.

Package includes:

  • Analysis of your templates and suggesting amendments and additions with commentary.
  • 1 hour conference call to address any issues you may have.
  • Full days training based on amended templates for all staff involved in claim submission to respondents and the FOS.

Fixed Fee £2500 excluding VAT (the fee is based on the training being conducted at your offices. If your business does not have this facility arrangements can be made for off-site training at an additional cost. Training courses are limited to a maximum of 20 attendees, additional sessions can be added if required at cost of £1000 per session).