The aim of the package is to improve information gathering techniques in order to ensure that client testimony is as full and persuasive as possible.
The package includes:
- Consideration of client questionnaires/script templates and suggesting improvements.
- Full days training for information gathering personnel using your amended templates.
- Further half day training for supervisors and managers with a view to ensuring ongoing improvement.
Fixed Fee £3500 excluding VAT (the fee is based on the training being conducted at your offices. If your business does not have this facility arrangements can be made for off-site training at an additional cost. Training courses are limited to a maximum of 20 attendees, additional sessions can be added if required at cost of £1000 per session).