Claims Compliance Plus offers a bespoke service personally delivered by Steve Grinnell, a senior litigation solicitor who also has several years’ experience in claims management regulation. Below you will find a guide to some of the services we are able to offer. Steve will discuss your requirements with you and tailor work to meet your needs, offering a fixed price from the outset reflecting the scope of your project.
- Assistance/Drafting Regulatory Communications – letters, emails, forms, reporting and notifications to present to regulators
- Compliance Assurance Audits – full audit of your business and a report to identify areas of non-compliance and measures needed to rectify.
- Regulators Visits – assisting with preparation for, and attending in an advice capacity.
- Document Drafting/Amending – including client documentation, compliance policies and procedures.
- Compliance checks for websites and marketing material.
- Specific issue assistance including: GDPR compliance, Financial Crime Safeguarding and Money Laundering requirements, Conflict of Interest, Complaints Handling, Dealing with vulnerable clients, whistleblowing requirements, compliance monitoring systems.
Senior Managers and Certification Regime – Preparation for applications for approval for senior managers designated to perform Limited Scope and Compliance Oversight functions. Identifying personnel performing certification functions. Conduct rules training for staff.
Business Development – For PPI claims management specialists – assistance with producing a business plan and developing systems in preparation to move into more complex claim types.
Solicitors Regulation Authority Authorisation – Preparation and Application submission.
A key requirement in meeting required threshold standards is ensuring that employees are aware of, and compliant with, those requirements and standards under the regulatory system. CCP offers fixed fee training packages to assist in this requirement.
CCP specialises in assisting claims processing businesses to improve their success rates and offers the following packages